Support & FAQ

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A dedicated area for support and frequently asked questions.

COBI.wms Support Q&A

1.) Which version of the COBI.wms app is currently installed?
Current COBI.wms version: x.xx.xx
Current trial version (Play Store with invitation link): 2.38.X
2.) Which Android Version is in use on the device?
3.) What type of device is being used (manufacturer and model)?
4.) Was the Android system software been updated recently?
5.) What version of SAP Business One is in use?
6.) How is COBI.wms connected to SAP (Hana Proxy, Service Layer, Integration Framework)?
7.) Is this the first time the error has occurred?
8.) Was COBI.wms running without problems before?
9.) Does the problem occur on all devices or only on some of them?
10.) Was COBI.wms updated recently?
11.) Does the error occur with certain actions or in certain modules of the app?
12.) Is there a specific error message? Please specify the exact message.
13.) Screenshot of the error message with "details" displayed/ collapsed.